Refund Policy

Last updated: 18 June 2026

1. Overview

Tapcarry is operated by Nicklas Sharma (sole trader), Holzmeisterstrasse 24, Top 93, 5071 Salzburg, Austria.

All billing and payment processing for Tapcarry subscriptions is handled by Paddle.com Market Limited, which acts as the Merchant of Record for all transactions. This means that when you purchase a Tapcarry subscription, your legal purchase contract for that payment is with Paddle, not with Tapcarry. Paddle is responsible for processing all refunds.

This Refund Policy explains your entitlements, sets out Tapcarry's commitments, and directs you to the correct contact for refund requests. It must be read alongside Paddle's Refund Policy, which governs all refund mechanics and is updated independently by Paddle.

Your use of Tapcarry is also governed by our Terms of Service.

2. Free Tier (Sprout Plan)

The Sprout plan is free. No payment is ever taken for the Sprout plan, and no refund process applies.

3. Monthly Subscriptions

Monthly subscriptions (Grow, Scale, and Brand) are billed in advance at the start of each billing period.

Tapcarry does not offer refunds for unused time on monthly subscriptions. If you cancel a monthly subscription, your access continues until the end of the current paid period and no further charges are taken. You will not receive a refund for the remaining days in that period.

You may request a discretionary refund within 14 days of your initial transaction by contacting Paddle directly at paddle.net. Discretionary refunds are granted at Paddle's sole discretion and are not guaranteed.

4. Annual Subscriptions

Annual subscriptions are billed upfront for a full year at a discounted rate.

Within 14 days of your annual subscription start date or renewal date, you may request a refund by contacting Paddle at paddle.net. Refunds are subject to Paddle's discretionary refund review.

After 14 days, annual subscription payments are non-refundable. You may cancel at any time to prevent the next annual renewal, with cancellation taking effect at the end of your current annual period.

5. What Happens When You Cancel

Cancelling a subscription does not delete your account or data. Specifically:

Your paid features remain active until the end of your current billing period
At the end of the billing period, your account is downgraded to the Sprout plan
Your data (customers, stamp card history, pass records) is retained until you delete your account
To permanently delete your data, use the Delete Account function in your account settings
Passes are paused, not deleted, when your account drops below the active pass limit of your new plan

6. Refunds for Technical Issues or Service Failures

If you experience a persistent technical issue or material service failure that prevents you from accessing core features of your paid plan:

Contact Tapcarry first at support@tapcarry.com with a description of the issue and any steps already taken
We will work to resolve the issue promptly
If the issue cannot be resolved and materially impairs the value of your subscription, contact Paddle at paddle.net with details of the issue and Tapcarry's response — Paddle will review the case and issue a refund where warranted under applicable consumer protection law

We do not guarantee uninterrupted service, but we take service reliability seriously and will assess technical refund requests fairly.

7. How to Request a Refund

All refund requests are processed by Paddle. To submit a request:

Use the "View receipt" or "Manage subscription" link in your Tapcarry billing confirmation email
Or visit paddle.net and select "Request a refund"

Approved refunds are returned to the original payment method within 14 days of Paddle approving the request.

If you are unsure whether your transaction is eligible, contact Paddle at paddle.net — they will advise you.

8. Chargebacks

We encourage you to contact Paddle at paddle.net before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback may result in temporary suspension of your Tapcarry account while the matter is reviewed by Paddle.

This does not affect any lawful rights you may have to dispute a charge under card-scheme or applicable legal rules.

9. Statutory Rights

Nothing in this Refund Policy limits or excludes any statutory rights you may have under applicable law. Where mandatory local law grants rights that exceed those described here, those rights will apply.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. For changes that materially affect your rights, we will notify you by email or via the Tapcarry dashboard.

Paddle's Refund Policy is maintained independently by Paddle and may be updated at any time. The version in effect at the time of your transaction governs that transaction.

11. Contact

For subscription or billing questions: paddle.net
For product or technical support: Nicklas Sharma / Tapcarry — support@tapcarry.com — Holzmeisterstrasse 24, Top 93, 5071 Salzburg, Austria